Frequently Asked Questions

The Senzehub Solution includes a wearable device and a mobile app. With just a one-time purchase, you get to own the solution for life. Regain your peace of mind, and help your beloved seniors regain their independence.

About Senze Wearables

01. How does Senze wearables measure my health data?
Senze wearable uses premium grade sensor technology to measure three main health indicators: body temperature, oxygen saturation, and heart rate. Health readings are captured on a real time basis and ready for viewing on your mobile app or dashboard (Enterprise version).
02. What is Senze wearable for?
Senze wearable achieves two main purposes: monitor health indicators and early alerts. Monitoring Health Indicators Senze wearable device monitors, tracks and consolidates a person’s health indicators. Early Alerts It also delivers early alert notifications to first responders, family members, and caregivers should your indicator readings exceed a specified critical threshold. According to the American Heart Association, for every minute a person is left untreated during an emergency cardiac event, decreases the chance of survival by 7-10%.
03. Who should use Senze wearables?
Senze wearable is suitable for anyone, but primarily when we thought of it, it was designed with the elderly in mind, particularly seniors who live at home independently. But if you require continuous monitoring of your health indicators and in need of an early warning system, then Senze wearable is a good solution for you too.
04. Is this a Medical Device?
No. SenzeHub devices, software, dashboard or mobile application are not intended for use in the detection, diagnosis, monitoring, management or treatment of any medical condition or disease. Any health-related information accessed through the device and application should not be treated as medical advice. Users should seek proper medical advice from a physician.
05. How do I activate my Senze wearable?
You will be able to start using your Senze wearable right away, but depending on the version, you will be able to see your health readings information either on your wearable (Senze Three onwards) and/or on your mobile app (all Senze devices). Senze wearable pairs with your mobile phone via bluetooth (BLE).
06. Are Senze wearables water resistant?
Yes, it is water resistant and dust resistant. It is, however, recommended that you do not shower with it, in case of causing false readings due to the water temperature. If your wearable gets wet, please dry it thoroughly before wearing it again.
07. When will I be able to buy the product?
You can buy your Senze wearable on our Indiegogo page here or through our store. Price is the same on both platforms but if you buy through our Indiegogo campaign, you will also get some free gifts! 🙂
08. Which colors are available?
Currently, the available colors are Black, White, Blue. We are open to exploring different colourways as we progress. Feel free to drop us suggestions at [email protected].
09. What is the life expectancy of the battery?
The battery life can last up to 4 weeks depending on the usage and is rechargeable.

Prices & Shipping

01. How much does it cost? Is there a subscription?
There is NO subscription required with your purchase. Pay once and then it’s yours forever. You will continue to enjoy free access to your mobile app with regular updates. Check out our Indiegogo campaign for prices.
02. Do you offer worldwide shipping?
If you are overseas please contact us separately about placing an international order. Currently we are primarily servicing the Singapore market only.
03. What are the payment methods on Indiegogo?
Indiegogo currently accepts payments from direct credit/debit cards, Apple Pay, and Google Pay.
04. When is the shipping of the Senze 2 and 3 product?
We are expecting to ship Senze 2 in January 2021 and Senze 3 in March 2021.
05. What is Indiegogo? First time supporting a project.
We are launching Indiegogo because we believe it’s a good way to connect with people like you who care about projects like ours! Early supporters and believers in delivering solutions that work and do good at the same time. Indiegogo has been around for a longtime now, and its reputation is on par with Kickstarter in the states as a top crowdfunding platform.

If you have more questions about it please feel free to reach out to us directly through our Contact page or drop us an email at [email protected].

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Contact Info

Phone : (+65)000.000.00
Address : 73 Ayer Rajah Crescent #03-17/18 Singapore 139952

Take care of your loved ones today.

From families to enterprises, Senzehub has a solution for everyone.
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